Return & Refund Policy
Last updated: 23 September 2026
At Sarlev, we want you to be happy with your purchase. If you are not completely satisfied with your order, you have the right to return it in accordance with the conditions below.
1. Right to return
If you purchase a product from our online shop, you have the legal right to cancel your purchase within 14 days after receiving your order, without giving a reason.
The 14-day period starts on the day after you, or a person designated by you, receives the product.
To exercise your right of withdrawal, please contact us within this 14-day period.
2. How to return an item
To request a return, please contact us at:
Email: hello@sarlev.nl
Return address:
Sarlev Leather & Lifestyle
Middelweg 39
2241 AN Wassenaar
Netherlands
Please include your order number and the product(s) you wish to return.
After notifying us that you wish to cancel your purchase, you must send the product back to us within 14 days.
3. Condition of returned products
Please handle the product and its packaging carefully.
You may inspect and try the product as you would in a physical shop. If the product has been used or handled more than necessary to determine its nature, characteristics and functioning, we may deduct an amount from the refund to reflect any resulting loss in value.
Whenever possible, please return the product in its original packaging and with all included accessories.
4. Return shipping costs
Unless the product is defective or we have agreed otherwise, the customer is responsible for the direct cost of returning the product.
If you received an incorrect or defective product, please contact us before returning it so that we can arrange the appropriate solution.
5. Refunds
Once you have cancelled your purchase, we will refund the payments we have received from you within 14 days.
We may wait with the refund until we have received the returned product or until you provide evidence that you have sent the product back, whichever happens first.
The refund will normally be made using the same payment method that you used for your original purchase.
If you return your entire order, we will also refund the standard delivery costs you paid for the original delivery. Additional costs resulting from choosing a more expensive delivery option are not refundable.
6. Sale items
Sale and discounted items can also be returned under the same legal conditions, unless a specific legal exception applies.
7. Defective or incorrect products
If you receive a product that is defective, damaged or different from what you ordered, please contact us as soon as possible at:
We will work with you to find an appropriate solution. Your statutory consumer rights regarding defective or non-conforming products remain unaffected.
8. Exchanges
If you would like a different product, colour or size, please contact us at hello@sarlev.nl
Depending on availability, we may be able to arrange an exchange. You may also return the original product and place a new order.
9. Contact
If you have any questions about returns or refunds, please contact us:
Sarlev Leather & Lifestyle
Middelweg 39
2241 AN Wassenaar
Netherlands
Email: hello@sarlev.nl
Website: https://sarlev.nl
