Terms & Conditions
Last updated: 23 September 2026
These Terms & Conditions apply to purchases made through the Sarlev Leather & Lifestyle online shop at sarlev.nl.
By placing an order through our website, you agree to these Terms & Conditions.
1. About Sarlev
Sarlev Leather & Lifestyle
Middelweg 39
2241 AN Wassenaar
Netherlands
Email: hello@sarlev.nl
Website: sarlev.nl
2. Products
We make every effort to ensure that the information, descriptions, photographs and prices of our products are accurate and up to date.
Colours may appear slightly different depending on your screen or device.
The main characteristics of each product, including relevant information such as material, colour, size and other important features, are provided on the relevant product page.
3. Prices
All prices displayed on our website are in euros (€) and include applicable VAT, unless stated otherwise.
Any additional costs, such as delivery costs, will be clearly displayed before you complete your order.
We reserve the right to correct obvious pricing or information errors on our website. If an obvious error has resulted in an incorrect price being displayed, we will contact you before processing the order.
4. Ordering
You can place an order by adding products to your shopping cart and completing the checkout process.
Before completing your purchase, you will have the opportunity to review your order and correct any errors.
When you place an order, you are making an offer to purchase the products in your order.
After placing your order, you will receive an order confirmation by email.
The purchase agreement is concluded in accordance with applicable Dutch consumer law.
5. Payment
Payment must be completed using one of the payment methods offered during checkout.
The available payment methods and any applicable costs will be shown during the checkout process.
If payment is unsuccessful, we may be unable to process or ship your order until payment has been received.
6. Delivery
We will deliver your order to the delivery address provided during checkout.
The available delivery methods, delivery costs and estimated delivery times will be shown before you complete your purchase.
We will make reasonable efforts to deliver your order within the stated delivery period.
If there is an unexpected delay, we will inform you as soon as reasonably possible.
If a product is unavailable after you have placed an order, we will contact you and, where appropriate, offer a refund.
7. Risk and delivery
The risk of the product passes to you when you, or a person designated by you who is not the carrier, physically receives the product.
We are responsible for ensuring that the product reaches you in accordance with applicable consumer law.
8. Right of withdrawal and returns
When purchasing products online, you generally have a 14-day right of withdrawal.
You can find the complete procedure for cancelling an order and returning products in our Return & Refund Policy.
During the withdrawal period, you should handle the product and its packaging with reasonable care. You may inspect the product as necessary to determine its nature, characteristics and functioning.
If the product is handled beyond what is necessary for this purpose, you may be responsible for any resulting reduction in value, where permitted by law.
Unless otherwise stated, the direct cost of returning a product is the customer’s responsibility.
9. Refunds
If you exercise your right of withdrawal correctly, we will refund the payments we have received from you in accordance with applicable law.
If you return your complete order, the standard delivery cost paid for the original delivery will also be refunded. Additional costs resulting from choosing a more expensive delivery option are not refundable.
We may wait with the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.
For full details, please see our Return & Refund Policy.
10. Defective or incorrect products
If a product is defective, damaged or does not conform to the purchase agreement, please contact us at:
You have the statutory consumer rights that apply to products that do not conform to the agreement.
Depending on the circumstances and applicable law, we may repair or replace the product or provide another appropriate solution.
Nothing in these Terms & Conditions limits your statutory consumer rights.
11. Product availability
We do our best to keep the information about product availability accurate.
If an ordered product unexpectedly becomes unavailable, we will contact you as soon as possible and, where appropriate, refund any amount already paid for that product.
12. Promotions and discounts
Promotional offers and discounts may be subject to additional conditions.
Any conditions applicable to a promotion will be clearly stated with the relevant offer.
Unless stated otherwise, statutory consumer rights continue to apply to discounted and promotional products.
13. Complaints
If you have a complaint about an order or product, please contact us first:
Email: hello@sarlev.nl
Please include your order number and a clear description of your complaint where possible.
We will make reasonable efforts to respond to your complaint as soon as possible and work with you to find an appropriate solution.
14. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we use it, how we protect it and when it may be shared with third parties.
15. Intellectual property
Unless otherwise stated, the content of the Sarlev website, including photographs, logos, text, graphics and other materials, belongs to Sarlev or is used with permission.
You may not reproduce, distribute, modify or commercially use our content without our prior written permission, unless permitted by law.
16. Website information
We make reasonable efforts to keep the information on our website accurate and current.
However, we cannot guarantee that every piece of information is always complete, accurate or available without interruption.
We reserve the right to update or change website content where necessary.
17. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The version applicable to your purchase is the version that was available before or at the time you placed your order.
Changes will not affect rights that you have already acquired under applicable law.
18. Applicable law
These Terms & Conditions are governed by Dutch law, to the extent permitted by applicable consumer protection laws.
If you are a consumer, nothing in these Terms & Conditions affects any mandatory rights or protections that apply to you under the laws that protect consumers.
19. Contact
If you have any questions about these Terms & Conditions, please contact us:
Sarlev Leather & Lifestyle
Middelweg 39
2241 AN Wassenaar
Netherlands
Email: hello@sarlev.nl
Website: sarlev.nl
